FAQ

Q: What is Rulsan Healthcare?

Rulsan Healthcare is a wellness brand offering natural and herbal products designed to support overall health and daily well-being.

Q: Are your products safe to use?

Yes, our products are made using carefully selected ingredients and are generally safe for regular use. However, we recommend consulting a healthcare professional if you are pregnant, nursing, taking medication, or have any medical condition.

Q: Do your products have any side effects?

Our products are made from natural ingredients and are generally well tolerated. However, individual responses may vary. If you experience any discomfort, discontinue use and consult a doctor.

Q: How long does delivery take?

Delivery usually takes 2–7 business days, depending on your location. Orders are typically dispatched within 24–48 hours after confirmation.

Q: Do you ship across India?

Yes, we deliver to most locations across India. You can check availability by entering your PIN code during checkout.

Q: How can I track my order?

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use it to track your shipment in real time.

Q: Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once the order has been dispatched, cancellation is not possible.

Q: 8. What is your return policy?

We accept returns only for damaged, defective, or incorrect products. You must report the issue within 3 days of delivery with proof (images/videos).

Q: 9. How long does refund take?

Refunds are processed within 5–7 business days after approval and are credited to the original payment method.

Q: 10. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected orders depending on location and order value.

Q: 11. Are your products scientifically tested?

Our products are developed using traditional herbal knowledge combined with modern quality standards. However, they are not a substitute for medical treatment.

Q: Can I use your products with other medicines?

If you are on any medication, please consult your doctor before using our products to avoid any interactions.

Q: How can I contact customer support?

You can reach us at: 📧 info@rulsanhealthcare.com 🕒 Monday to Sunday (9 AM – 9 PM)